How do I become a member?
I didn't receive the activation email, what should I do?
If you didn’t receive the activation email, check your spam folders and filters to ensure the email was not blocked. If you still haven’t received the email, send an email to us via the contact form for further help on activating your account.
Activating my account didn't work. What should I do?
How do I delete my account?
To delete your account, navigate to the account page by clicking on Account at the top-right corner of the website. From the account page, click on Delete Account from the menu of the left and confirm deletion of the account by entering your password and clicking on the Delete Account button.
How do I upload a profile picture?
From your account page, click on the circular profile avatar/image. Once on the profile page, click on the gear/settings icon on the right, just below the cover image area and click on
Edit Profile. Once you see a camera icon over the circular profile image area, click over it and click on
Change photo then upload the image you wish to use as your profile image.
How do I change password?
To change your password, navigate to your account page by clicking on Account at the top-right corner of the website. From the account page, click on Change Password and set your new password from the resulting page.
I forgot my password. Help!
If you have forgotten your password, you can go to the login page and click on the Forgot Password? link in the login form. Enter your email address and confirm resetting the password by pressing on the reset password button. This will send an email with a link to your email address which will allow you to set a new password.
How do I participate in discussion forums?
Once you signup to become a member from the signup page, you can participate in any of the discussion forums in the forums page through commenting or creating new topics. We recommend that you take part in your University forum or in the General forum if you want to connect with practitioners from other Universities.
How do I create a forum thread?
Navigate to the forums page and click on the forum you want to create a topic for. Once you’re on the page enter the relevant details to create a topic. Creating a topic starts a thread for the topic you have created.
How do I delete a forum thread?
You are free to edit the thread details for the first 30 minutes of thread creation but you will not be able to delete a thread. If you would like to delete the thread, you will have to contact the admin via the contact form.
How do I make a blog post?
Once you have registered as a member and activated with your email account, you will be able to navigate to this admin page to create blog posts.
How do I tag in a blog post?
From the page where you create or edit blog posts, click on the Tags accordion menu on the right and enter the keywords you want to use as tags in the textfield. This will associate these tags to the blog post.
How do I upload files to a repository?
In order to upload files to the repository, navigate to the repository page under Resources in the main menu. Click on the Upload Files button, enter the desired package name, drag and drop files onto the Attach Files widget box and click on the Update Package button. This will upload the files for others to download from the repository.
How do I download files from a repository?
In order to download files from a repository, navigate to the repository page under Resources in the main menu. From the table of files listed, you can click on the Download link on the far right column of the table of the item you wish to download.
How do I participate in webinars?
To participate in webinars, you can follow a link that will be provided for the webinar event on the events page or under upcoming events. For more information, visit this link on how to participate in webinars.
Can I host webinars?
Only selected individuals will be able to host webinars. If you would like to host a webinar, please contact us via the contact form.
Who do I contact if I have a question not listed in the FAQ?
If you have any questions/concerns not addressed in this FAQ, feel free to contact us via the contact form. We will respond to you as soon as we can.
How do I report a bug?
If you encounter a bug and wish to report it, please use the contact form to let us know. We will resolve the issue as soon as possible.